Job Tracking & CRM System
UX / UI / Icon Design / User and Customer Profiling / Touchpoint Audit / Customer Journey Mapping / Prototyping / User Testing / Visualisation / Development
Office admin using the desktop display version of the system. Managing the job from initial customer contact, to engineer assignment, invoicing and customer follow-ups.
Location, users, and device profiles.
Engineer receives job alert, details and customer location.
Engineer arrives at the customer’s location.
Engineer checks with the customer that the job details are correct, and changes the status of the tracking system.
Engineer completes the specified job.
The customer is offered the chance to give instant feedback on the services received.
Service flow visualisation diagram.
Section C of the system’s flowchart.
Periscope is a creative agency that uses strategic thinking and good design to strengthen our clients’ brands by improving their communications and enhancing their customers’ experiences. Our clients range from globally recognised brands to innovative start-ups, and include The National Trust, British Library, BBC Active, Pearson, Friends of the Earth, Cambridge University Press, HSBC, and many more.
Dorset studio +44 (0)1202 568585